Commercial follow-up

What you need

You need to quickly improve your treasury by recovering recent commercial debts. You are facing a peak in activity and you lack the internal resources to proceed to your commercial follow-ups. You need a reactive team in order to improve your resources, all the while keeping excellent customer relationships.

 

Formation et coaching

What we offer

Contentia has the most efficient teams & tools in order to react quickly and face any quantity and quality of debts. Our counsellors are trained to telephone negotiation methods, and they positively participate in your commercial relationship with your Clients. Our work allows you to evaluate your own methods and understand your debt better.

  • We follow-up under your name and adapt our message to your Customer Policy.
  • Our setup allows us to make and take a great number of calls each day, and react quickly on any type of files.
  • We can work directly onto your own information system.
  • Data enriching and analysis of the feedback participate in the improvement of your customer relationship.
  • A dedicated representative leads the partnership liaising with the operational teams

On top of steady follow up and reporting, Contentia provides you with an extranet space for the exchange of information, and the tracking of transactions.

Benefits

  • Our fees are based on the results of the call campaigns
  • Your customer relationship is preserved beyond the recovery
  • Reconstruction of your treasury
  • You have an opportunity to turn a fixed price into variable, optimized costs.

Contact us

  • By email
  • Telephone :
    + 33 (0)3 20 20 50 20

Send us a mail

  • CONTENTIA France
    Parc Europe,
    340/13 Avenue de la Marne
    59700 Marcq-en-Baroeul